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- Company Name:
- Genesis Networks, Inc.
TECHNICAL SUPPORT 3The Worker will be the deployment technician for a multi-site point to point environment, E-talk implementation to deliver call recording and call center agent supervision functionality statewide. The Worker will be responsible for developing, configuring, testing, and delivering an E-talk application install that can be distributed remotely to desktop computers using Novell Zen Works to call center agents and supervisors at approximately 8 call centers. This shall include documenting and training OAG IT personnel on the deployment. The Worker will coordinate deployment efforts with the NMS project manager, the Office of the Attorney General IT staff, and the Office of the Attorney General?s vendors. The Worker will consult on E-talk server configuration, authentication configuration, domain requirements, and document best practices for E-talk operations. Minimum Requirements:YearsSkills/Experience8+Configuring packaged software installs for remote installation to Windows XP workstations.4+Troubleshooting/Resolving software installation problems.4+Skill in identifying, analyzing, and solving problems and issues on projects.4+Knowledge of industry-standard software deployment terms, tools, nd techniques. 2+Autonomy E-talk client deployment to Windows XP workstations and Windows domains.2+Excellent written and verbal communication skills2+Excellent organizational skills1+Autonomy E-talk server configuration and deployment strategiesPreferences:YearsSkills/Experience4+MS Word, Excel, PowerPoint, and Project2+Experience using Novell Zen Works to distribute E-talk applications2+Texas state agency experience2+Knowledge of VoIP E-talk configurationsRELOCATION ASSISTANCE NOT PROVIDED