Service Director- Non RN

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Title: Service Director- Non RNLocation: San Francisco CAThis position supports Kaiser Permanentes code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures. Kaiser Permanente is an AA/EEO employer.DEPARTMENT: Area AdministrationSCHEDULE: Full-time, regular; 40hrs/week; SHIFT: DayEDUCATION:Bachelors degree or equivalent experience in health related field required. Masters degree preferred.POSITION SUMMARY:Plans, organizes, directs, evaluates and coordinates outpatient/inpatient services across the continuum of care within a Service Area or within a single medical center. Works with KFHP/H and the Medical Group staff developing strategic plans, providing quality care, cost effective services which are aligned with federal, state, and local regulations.QUALIFICATIONS: Significant experience in both outpatient care and management/leadership roles required (usually 7 years). Progressive management experience required (usually 5 years). Demonstrated strong interpersonal communication skills. Knowledge of The Joint Commission, and other local, state, and federal regulations.DUTIES:Collaborates with other Service Directors / Chiefs of Service in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction. Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services.Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.Oversees the development of department standards as identified by regulatory agencies.Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation.Manages and resolves human resource, labor relations, employee and department safety and risk management issues.May act as site administrator.Utilizes research data to implement clinical changes and the delivery of patient care and member services.Directs the budget and resource allocations.Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.Consistently supports compliance and the Principles of Responsibility (KPs code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.