Service Center Manager 1

CareersService Center Manager 1AL-Birmingham View Job CartDescription Tell A FriendOverview:Responsible for maintaining profitability of a small service center, to include dock operations, P&D operations and administrative functionsPosition Information:. Communicate and model company values and objectives to all employees directly and through managers; maintain visibility and access to employees. Oversee programs for training and development; identify opportunities for new programs to benefit service center and company as a whole. Participate in selection and internal promotion process to ensure quality of workforce. Analyze and review operational activities regularly with staff to identify problems and areas for improving efficiency, work processes and customer service and lead staff on processes for improvement and/or solutions. Provide clear and frequent communications to all employees on service center productivity and company policies and procedures, including but not limited to safety and security procedures. Responsible for clean and safe working conditions of facility and equipment. Communicate with customers, service center(s) personnel, LGO and Account Executives(s) to ensure customers' and company's needs are met, i.e. freight picked up/delivered timely and claim free. Assist in daily operational needs to ensure service center profitability, including but not limited to daily manpower needs, resolving claim issues and reviewing and approving invoices for payment. Coach and counsel employees, plan and implement developmental activities, document performance of direct reports, e.g. performance reviews, corrective action, recognition. Review, monitor and manage human resources actions, including but not limited to labor relations issues and equity of HR processes. Represent service center in corporate activities; provide input or assistance as requested by district or region management; assist other service center managers across company. Monitor overall condition and utilization of capital equipment and plan changes as needed to optimize use of resources. Assist Account Executives and/or make calls to potential and existing customers to grow revenue. May oversee multiple locations. Comply with all applicable laws/regulations, as well as company policies/proceduresDisclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Qualifications:. Some college required; college degree preferred. Minimum three years of LTL management experience. Must be able to travel as needed. Proven leadership and interpersonal skills. Must be multi-tasked oriented and possess good organizational skills. Strong written and verbal communication skills (documentation, communication with peers, supervisors, etc.). Experience using Microsoft Office Software, including but not limited to; Word, Excel, and Outlook, and the Internet. Thorough knowledge of LTL industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules and company policies and procedures preferred. Able to follow instructions and complete required trainingJob ID: 24057JobTitle: Service Center Manager 1