Manager II (Non-RN) Service Unit (090230)

Title: Manager II (Non-RN) Service Unit (090230)Location: Santa Clara CAThis position supports Kaiser Permanentes code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures.Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.DEPARTMENT:Womens ClinicSCHEDULE:Full-Time Regular, 40 Hours per Week, Day Shift, Monday through Friday: varies. Schedule to be dependant upon departmental needs.Position Summary: Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains budgets and on-going staff development.Education/License/Certification: Bachelors degree or equivalent experience in health related field required. Masters degree preferred. BLS certification required.Qualifications: Significant experience in both outpatient care and management/leadership roles required (usually 5 years). Significant supervisory experience required (usually 5 years). Knowledge of The Joint Commission, and other local, state, federal regulations. Demonstrated strong interpersonal communication skills. Must be able to work in a Labor/Management Partnership environment.Duties: Manages the operations of a large unit or multiple units in an outpatient facility. Ensures Assistants and staff provide the highest quality of care and are in compliance with The Joint Commission, federal, state, and local requirements. Collaborates with physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations. Acts as patient advocate resolving patient care issues. Designs and evaluates processes to improve systems and patient care results across the continuum of care. Develops and monitors budgets and resource allocations. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Provides on going staff development. Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met. Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department. Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.Consistently supports compliance and the Principles of Responsibility (KPs code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.PLEASE NOTE:- Kaiser Permanente is an AA/EEO employer -