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Internship - Admin / Repair Support Department: Operations Location: Rye Brook, NY Description: EXCELLENT PAID INTERNSHIP OPPORTUNITIES25 Hours Per Week for the Summer! (June 2009 through August 2009)Broadview Networks is the communications provider who pays as much attention to our customers? satisfaction as we do their service. At Broadview, we are passionate about being counted on by our customers for providing solid communications solutions. Our customers trust us to recommend the best mix of services for their often-complex communications needs.* We deliver a broad array of integrated communications solutions ? including voice, data, Internet and IP based solutions and premium quality hardware.* We deliver service on our own leading-edge integrated network with around-the-clock surveillance, troubleshooting and maintenance at our Network Operations Center.* We serve customers with one-call customer service efficiently handled by caring associates using our proprietary OPENnet? software.* We offer highly cost-effective solutions through an experienced team of communications consultants for our small and medium-sized business clients.* Account Executives are responsible for cold calling, prospecting, proposal generation and contract negotiations.We are currently looking for Summer Interns in our Customer Operations Support department, responsible for providing administrative and technical support.Responsibilities:* Receive inbound calls from customers for POTS maintenance issues* Verify customer information on inbound calls, and issue Broadview maintenance tickets when applicable* Triage customer trouble while on the phone with customer* Demonstrate professional relations when dealing with customers* Perform customer phone calls to verify successful repair* Perform follow up calling to customers providing interim information during the repair process* Perform calls to customers to clarify access hr* Interface with other internal non repair department to ensure customer?s issues get to appropriate team* Follow Broadview guidelines for repair procedures* Maintain positive and productive work environment Requirements: * 2 years technical or office administration experience helpful* Understanding of basic telecom services helpful* PC literate, able to work in spreadsheets and databases* Self starter with a good customer service attitude* High school diploma* Some college preferredBroadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/VBroadview Networks45-18 Court Square, Suite 300Long Island City, New York 11101fax: 718-947-9075
