General Manager - Palmer

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Title: General Manager - PalmerLocation: MA-PalmerGeneral Managers are responsible for establishing and maintaining superior customer service levels. GM's oversee and are accountable for the operation of a retail facility by ensuring maximum sales and profitability through the following: effective merchandising; human resources management; team development; inventory management; containment of operating costs and managing shrinkage levels.Principal Responsibilities:* Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way* Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives* Control shrink, expenses, and payroll* Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked* Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required* Review store trends. Recommend and initiate changes for maximizing goals and objectives* Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-thru's, audits, etc.* Continually evaluate and react to performance issues and actively recruit high caliber associates, supervisors and management personnel* Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel* Any other responsibilities as assignedEssential Requirements:* Ability to process information and merchandise through computer system and POS register system* Ability to communicate with associates and customers* Ability to understand, comprehend and complete all documentation* Ability to freely access all areas of the store including selling floor, stock area, and register area* Ability to operate and use all equipment necessary to run the facility.* Ability to climb ladders* Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds* Ability to work a varied schedule including nights, weekends and holidaysPreferred Requirements* Ability to work in a fast paced setting* Attention to detail* Knowledge of sanitation and cleanliness standards* Prior retail management and/or restaurant management experience* Strong decision making skills* Strong financial management skills* Strong people development and team building skillsBenefits & RewardsComprehensive benefits package including quarterly bonus program, healthcare, vision and dental coverage, 401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.Please Note: This position requires a credit, background and drug screeningHess is an Equal Opportunity Employer and is committed to workplace diversity