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Title: Field Technician Associate (WVUT-09cn)Location: WV: WEST VIRGINIA-BRIDGEPORTEssential Job Functions* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.* Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.* Instructs customers in the operation and maintenance of systems/equipment.* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.* Acts as a liaison with customers on administrative and technical matters for assigned projects.* Performs analysis and prepares reports on system problem trends and issues.Basic Qualifications* High school diploma* Seven or more years of field support experience* Experience working with the company's hardware, software and equipment products* Experience working with customer technology and support requirementsOther QualificationsUS citizenship requiredWorking knowledge of the following is required: Windows OS (Win2000 / XP / Vista) Remedy Incident Tracking System MS Office Suite PC hardware Break/Fix certification PC problem diagnostic Pointsec Encryption Active Directory Good interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel
