EducatorLocation: California-- Brentwood (11920 San Vincente)Job Code: 1184# of openings: 4Description THE MISSION OF AN EDUCATOR(The Role):Educators at lululemon athletica do just that! They educate! Their main role is to effectively educateour guests on the fabrics, features, fit and function of our product, our culture and the communities webelong to. By educating guests we empower them to make decisions for themselves based on the factsthat we offer them. By doing this, the guesswork is taken out of shopping for customers, and a ‘Wow!It’s You!’ guest experience is created, leaving customers with the knowledge to educate others onbehalf of lululemon athletica. Authentic conversations are key to delivering the ultimate guestexperience by relaying your experiences with lululemon products to the guest. Involvement inteamwork is highly emphasized and the focus is placed on turning a ‘no’ into a ‘yes’ whenever possible.A DAY IN THE LIFE OF AN EDUCATOR(The Tasks):Education and Guest Experience:? Provides guests with world-class ‘education’ and guest experience in the areas of product,culture, and community by speaking authentically about product use through their ownexperiences? Product Education: communicates special features, benefits, fabric properties, usage, and bestcare instructions? Culture Education: ‘demonstrates’, the culture held within the company, including: attitude offun, respect, support, empowerment, encouragement, passion, interaction with other staff, andin-store discussion of lifestyle (i.e. yoga, fitness, health and fun)? Community Education: ensures guest is aware of in-store community bulletin board – forinformation and resources regarding yoga and other health, fitness and related communityinformationFloor Duties:? Creates excitement and FUN for our guests on the retail/showroom floor? Receives/processes stock received from warehouse, involving: unpacking, counting, tagging asrequired, folding, sizing and placing on the floor, with overflow stock in back room and storedareas? Assists in preparing the store for the day including: replenishing garment styles and othermerchandise by color, size, and quantity requirements; folding, sizing, and merchandising asrequired? Answers phone inquiries as required? Ensures stock replenishment in work areas? Ensures items from change rooms are returned to appropriate area - sized and tagged? Prepares pants for hemming including pinning, completing necessary documentation(customer/store hemming slip); and educating regarding timelines for completion? Arranges for mail and/or delivery, as required, to other locations and/or warehouse? Completes assigned clean up evening duty? Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issuesgift cards? Prepares alterations for pick up the next day? Unpack boxes for inventory as required. Boxes can weigh 10 - 30 lbs? Under the direction of the Store/Assistant/Showroom Manager performs/completes otheradditional project, duties, and assignments as required and/or by requestEDUCATOR ‘MUST HAVES’(The Knowledge, Skills and Qualifications):? Passion, knowledge and involvement in yoga, and/or other fitness, health or sports activitiesrequired. We expect that you will be enrolled in participating in weekly fitness activities in andout of the store with the store team? Strong personal sense of style and athletically minded? Upbeat, optimistic, passionate, friendly and authentic? Excellent team player and ability to work independently? Responsible and dependable? Proactive and solution-oriented? Excellent communication skills – verbal and written? Extraordinary guest interaction, organizational and time management skills? Ability and willingness to accept and provide feedback? Completion of grade 12 education – preferredAN EDUCATOR’S WORK WEEK(the Hours):Part time is up to 23 hours per week; full time is 24 - 40 hours per week. Time is spent educating onthe retail floor; at least one day per week is a weekend day/night.SELF DEVELOPMENT AND LEARNING(the Growth):? Proactively acquires knowledge / education regarding company general information, newsbulletins, store policy, processes, quality control, new garments/styles, customerfeedback/experiences, and staff information/communiqué by consistently reviewing:o luluneto lululemon.como Staff Communication Booko The Training HUBo The Juice
Educator