Serves customers by providing product and service information; resolving product and service problems.* Attracts potential customers by answering product and service questions; suggesting information about other products and services.* Opens customer accounts by recording account information.* Maintains customer records by updating account information.* Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Maintains financial accounts by processing customer adjustments.* Recommends potential products or services to management by collecting customer information and analyzing customer needs.* Prepares product or service reports by collecting and analyzing customer information.* Contributes to team effort by accomplishing related results as needed.