Business Service Center Coordinator

Business Service Center Coordinator

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Looking for a place with great training and top benefits???a high-growth company in a leading-edge industry? Looking for a wide-open career path and unlimited learning and growth opportunities? You're looking for a Verizon Wireless career. So, what are you waiting for? Join us, and we'll help you reach all of your goals. We are currently hiring for our Bellevue, WA Call Center to fill a Business Service Center Coordinator job (Job Requisition # 243002)

Business Service Center Coordinator Responsibilities:
This position is an inbound 800# Coordinator who receives and processes telephone calls and customer orders, which are both routine & non-routine and require deviation from standard screens, profiles, scripts and procedures.

-- Provides direct interface to customers of the National, Consolidated Major Accounts, and Small to Medium Business Program.
--Troubleshoots and resolves issues surrounding all facets of provisioning: billing, order status, pricing, delivery, activations setup, etc.
-- Explain features & benefits of Wireless products & service and make recommendations based on customer needs.
--Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner.
--Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call handling skills.
--Handles situations which may require adaptation of response or extensive research.
--Assesses needs and suggests/promotes alternative products and services.
--Uses computerized system for information gathering.

Qualifications:
1. Must be available to work between the hours of 6:00 a.m. and 6:00 p.m.
2. College degree is highly desired (or equivalent work experience) and relevant experience.
3. Minimum 1 year customer service experience.

Job Requirements:
--The ability to listen to internal and external customers and communicate complex and
technical answers clearly and concisely, adjusting language and terminology to the needs of the audience.
--The ability to clearly communicate product information and company policy and procedure to other employees and test for understanding.
--The ability to use the tact, common courtesy and discretion to achieve objectives.
--Thorough knowledge of desktop software packages designated as necessary to the job (Microsoft Word, Excel).
--Quality conscious.
--In depth knowledge of roaming, troubleshooting, cellular theory, enhanced services and equipment programming preferred.
--Knowledge of wireless cellular equipment, including all makes of cellular phones, data products/services and associated equipment preferred.
--Expert knowledge of company products and services preferred.
--Experience in multiple work types within a call center such as technical support and credit and activations preferred.
--Extensive experience in multiple company billing systems (Vision) preferred.
--Extensive knowledge of company billing, tracking, fulfillment and/or activation systems preferred.
--Be goal oriented and open to direction and feedback with a strong sense of doing quality work at each level of assigned duties.
--Possess a strong work ethic and able to work effectively in a team or individual.

Benefits:
Besides highly competitive pay, we offer short term incentive plans, and a total rewards package that includes medical/dental/vision from day one, 401(k) and profit sharing, tuition assistance, generous vacation, personal time off, and more.

How To Apply:
You must apply online before attending the walk-ins or you will not be considered. Walk-ins are welcomed only on Nov. 5th, Nov. 12th, and Nov. 18th from 10am-2pm. To learn more, submit your resume and application online by clicking the apply now button. See the contact information to the right of the posting for walk-in location .

If you have experience as a Business Service Center Coordinator in the Telemarketing industry and meet the requirements listed above then please apply.

Verizon Wireless
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We are an equal opportunity employer, m/f/d/v
We proudly service our customers from here in the USA.